Working well together
Simple information and responsive communication help providers spend less
time following up and more time supporting participants.
Clear invoice guidance
Know what to include before you send an invoice, helping reduce avoidable delays.
Careful processing
Valid invoices are generally processed within 2-5 business days.
Friendly support
If something is missing or unclear, we'll get in touch so it can be worked through.
How to submit an NDIS provider invoice
Please address the invoice to the participant (not their nominee, family member or plan manager) then email it to our dedicated invoice address.
Providing all the required details helps us review the invoice and submit the claim without unnecessary back-and-forth.
SEND INVOICES TO:
Please send one clear invoice attachment and use a unique invoice number.
What to include on an NDIS invoice
A complete invoice is easier to match, check and process.
Business Details
Your correct business name and ABN.
Unique invoice number
Use a new invoice number each time.
Participant details
The participant's full name and NDIS number.
Hours, units and rate
Show quantity and rate within current NDIS price limits.
Contact and bank details
Your phone, email and nominated payment account.
Invoice and service dates
Include the issue date and date/dates of support.
Support details
A clear description, line item or support type.
Invoice total
Include the total amount payable and GST, if applicable.
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Invoice received
Your invoice enters our processing queue.
Details checked
We review it and send it to the participant for approval.
Claim submitted
Once ready, the claim is submitted to the NDIS.
Payment sent
After funds are released, you're paid and receive a remittance.
Participant approval:
Participants have 48 hours to respond. They may also choose automatic approval for a trusted provider.
From NDIS invoice to provider payment
Here’s what usually happens after an invoice reaches us.
Refer a participant for NDIS plan management
Supporting someone who is looking fora plan manager? If the participant has chosen The Good Plan Manager, you can help them begin the registration process.
Participant choice and consent come first. Please complete the consent to share form before sending personal information.
Confirm participant consent
Make sure the participant has chosen us and the Consent to Share form is complete.
Email info or register online
Email the plan and nominee details, or help complete on the online registration form.
The Good Plan Manager will make contact
We'll explain what happens next and help the participant complete their setup.